Refund policy

We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.

We do not guarantee fish beyond the day of arrival. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates.

In the rare event of a loss, please contact our Customer Support Department when the fish arrive. To file a DOA claim, follow the steps below:

1) Upon arrival, please send a photo (less than 5MB) of the lost specimen to: support@AquariumFishSale.com. No videos can be accepted.

2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.

Once we receive a valid claim, we will refund you for the value of the fish immediately (Please allow 48 hours depending on your bank). We do not send out replacements.