Shipping policy
Shipping & Fulfillment Policy
Important Fulfillment Information
- Fish, plants, and corals ship Monday through Thursday.
- Once your order ships, you will receive an email with your UPS or FedEx tracking number.
- Minimum order total: $30.
Shipping Rates & Fees
Live Fish, Plants, and Corals (Overnight Shipping)
Orders $169 and over
- Free overnight shipping (from time of fulfillment)
- $12.50 packaging fee
Orders under $169
- $34.95 overnight shipping (from time of fulfillment)
- $12.50 packaging fee
Non-Live Items (Food, Aquariums, Accessories)
Shipped via UPS/FedEx Ground.
Orders $169 and over
- Free UPS/FedEx Ground shipping (from time of fulfillment)
- $12.50 packaging fee
Orders under $169
- $19.95 UPS/FedEx Ground shipping (from time of fulfillment)
- $12.50 packaging fee
Important: Shipping costs are NOT refundable.
Order Fulfillment & Partial Shipment Policy
We make every effort to ship each order as complete as possible. However, because we work with live animals, the health and readiness of each fish always comes first. If a fish is not in optimal condition for shipment, it will not be shipped.
How partial orders are handled:
- 80% or more of the order available: If we are able to fulfill 80% or more of your order, we will ship it as scheduled and issue a refund for any unavailable items.
-
Less than 80% of the order available: If less than 80% of your order can be fulfilled, we will contact you to ask whether you prefer:
- to ship the available items and receive a refund for missing fish, or
- to hold the order until the following week in hopes of achieving a higher fill rate
Please note:
- We do not backorder fish.
- We do not send replacement fish at a later date.
- Refunds are always issued for any fish not shipped.
AquariumFish.com operates as a collective of trusted freshwater and saltwater importers. This policy allows us to prioritize animal welfare while maintaining reliable service for our hobbyists.
Shipping Cost Disclosure
To help keep ordering live fish online affordable, AquariumFish.com subsidizes a portion of shipping costs. Because these costs are incurred regardless of order completion, shipping charges are non-refundable.
Order Cancellations
If you need to cancel your order for any reason:
- Email support@AquariumFishSale.com
- Include “CANCEL” in the subject line
- Include your order number
Cancellation deadline: 12:00 PM (PST) on the day your fish are scheduled to ship.
Shipping Rates by State (Overnight Live Shipments)
| Shipping Cost | States |
|---|---|
| $49.95 | Alaska*, Florida, Maine |
| $34.95 | Alabama, Connecticut, Delaware, District of Columbia, Georgia, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin |
| $34.95 | Arizona, Arkansas, California, Colorado, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming |
*Destination must be within UPS/FedEx delivery area.
Fish & Plant Shipping Restrictions by State
AquariumFish.com complies with all state and federal regulations regarding the import, export, and transport of exotic fish, corals, and plants.
Restricted in the USA & California
Snakeheads (wolf fish), freshwater stingrays, piranha, channel catfish, tilapia, walking catfish, parasitic catfish, Florida gars, newts (except fire-belly), dojo loach (standard), endangered species not covered by CITES (e.g., Asian Arowana), and certain freshwater plants including cabomba, parrot’s feather, water lettuce, and duckweed.
State-Specific Restrictions
- Arizona: Electric eels, blind cave fish, Florida gar
- Florida: Electric eels, electric catfish, tiger fish
- Hawaii: Nearly all species. This is a restricted state and requires management approval prior to shipment
- Louisiana: Electric eel
- Michigan: Gold dojo loach, bitterling
- Mississippi: Electric eel, electric catfish, tiger fish, peacock bass, all Florida & South American gars and barracudas, carapo banded knifefish
- Oklahoma: Electric eel, electric catfish, arapaima, silver arowana, blue arowana
- South Carolina: Electric eel, blind cave fish
- Texas: Arapaima, electric eel, electric catfish, South American & Florida gars, African pike, tiger fish, South American freshwater barracuda
- Utah: Blind cave fish
Please note: State regulations may change, and this list may not be exhaustive, but it reflects the most accurate information available at this time.